Return Policy

Returns & Exchanges

At ZiggyZamaya, we want you to feel confident shopping for your little one. Our pieces are made for comfort, movement, and everyday childhood memories, and we hope every order brings joy from the moment it arrives.

Please review our return policy before placing your order.

Return Window

We accept eligible returns within 21 days of delivery.

To qualify for a return, items must be:

Unworn
Unwashed
Free from stains, odors, pet hair, and damage
In original condition
Returned with original tags and packaging, when applicable

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are final sale and cannot be returned:

Sale items
Clearance items
Items marked Final Sale
Gift cards
Personalized or custom items
Items without original tags
Items that have been worn, washed, damaged, or altered
Items returned outside the return window

For safety and quality reasons, we reserve the right to refuse returns that do not meet our policy requirements.

Exchanges

At this time, we do not offer direct exchanges.

If you need a different size, color, or style, please place a new order for the item you want and return the original eligible item for a refund.

This helps make sure the item you need does not sell out while your return is being processed.

How to Start a Return

To start a return, please email us at:

care@ziggyzamaya.com

Please include:

Your full name
Your order number
The item you would like to return
The reason for your return
Photos, if the item arrived damaged or incorrect

Once your return request is reviewed, we will send you return instructions if your item is eligible.

Please do not send items back without contacting us first. Returns sent without approval may be delayed or refused.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable.

We recommend using a trackable shipping service when sending your return. ZiggyZamaya is not responsible for returns that are lost, delayed, or delivered to the wrong address by the carrier.

Refunds

Once your return is received and inspected, we will notify you by email.

If your return is approved, your refund will be issued to the original payment method.

Please allow 7-14 business days for your refund to process after approval. Your bank or payment provider may take additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Email us at:

care@ziggyzamaya.com

Please include your order number and clear photos of the issue so we can help resolve it as quickly as possible.

We want every ZiggyZamaya order to arrive ready for real play, real comfort, and real memories.

Gift Returns

If you received a ZiggyZamaya item as a gift, please contact us with the original order number.

Eligible gift returns may be issued as store credit.

Gift returns cannot be refunded to the gift recipient’s payment method.

Refused, Returned, or Undeliverable Packages

If a package is returned to us because of an incorrect address, refused delivery, failed delivery attempt, or undeliverable location, the customer may be responsible for any return shipping fees.

Original shipping fees are non-refundable.

Additional shipping charges may apply if you would like the order shipped again.

Final Sale Policy

Items marked Final Sale cannot be returned, exchanged, or refunded.

Please review sizing, product descriptions, and order details carefully before purchasing final sale items.

Questions?

We are happy to help.

For return questions, please contact us at:

Email: care@ziggyzamaya.com
Please include: Your full name and order number

Thank you for shopping with ZiggyZamaya.

Colorful comfort. Made to move. Built for memories.

For your Shopify page, I would also add a small section at the top with 3 icons:

Easy Returns
Eligible items can be returned within your return window.

Keep It New
Items must be unworn, unwashed, and in original condition.

We’re Here to Help
Contact us if your item arrives damaged or incorrect.